What's the BIG deal about end user development?

Many of you will be familiar with the issues that arise when non-experts develop applications and/or when applications are developed in non-typical ways. This leads to errors, poor process and inefficiency.

But that's not the big deal. The big deal is that:

• Those applications represent wasted effort.
• The technology department is out of touch with its user base.
• Users have been doing the easy thing and not the right thing.
• End user developed applications don't feature in planning and strategy but they are an impediment to execution of that strategy.