Laura Beckwith
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An empirical study on end-users productivity using model-based spreadsheets
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Garbage in, garbage out? An empirical look at oracle mistakes by end-user programmers
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Harnessing curiosity to increase correctness in end-user programming
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Reasoning about many-to-many requirement relationships in spreadsheets
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Rewarding 'good' behavior: End-user debugging and rewards
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The state of the art in end-user software engineering